Call Taker

the opportunity

Riide Holdings Inc. has an opportunity in their riide division, for an eager Call Taker to join the Dispatch Office.  This entry-level role is responsible for answering incoming calls and booking taxi services through riide’s advanced computer dispatch system.  

the details

Status: Part-Time- Union (opportunity to transition to full-time)

Location: Saskatoon, SK (Onsite)

Start Date: Immediate

Salary: from $13.39/hour

Shift(s): Must be available to work (afternoon, evenings, overnight (3:30pm-8:00am))

Reports To: Dispatch Manager

the responsibilities

The Call Taker is responsible to:  

• Support customer service excellence by answering incoming calls with professionalism and efficiency;
• Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
• Positively interact with the Dispatch Office team;
• Proactively escalate customer complaints/issues to the Dispatch Manager; and
• Other duties as directed.

the requirements

To be successful as a call taker, you will possess:

• General knowledge of Saskatoon (key landmarks, road names, etc.);
• Strong computer technology skills with the ability to learn new systems quickly;
• Proven customer service skills;
• Fluency in English with excellent verbal and written communication;
• Ability to work as part of a team in an open office concept;
• Self-motivated and able to work independently as required; and
• Reliable transportation to and from work.

the company

Originally established in 1972, Riide Holdings Inc. has evolved and grown from traditional taxi service to be the leader through a diverse and progressive approach.  riide is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination.  #yourrideyourway #TEAMriide #sksupportsukraine

In addition to riide, Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, and Railway Gas & Convenience.